top of page

Shipping & Returns

Last Updated: 10/03/2026

Thank you for choosing Nexuno (By KVN Tech Solutions). This Shipping and Refund Policy outlines the terms related to product delivery, service cancellations, refunds, and replacements.

This Shipping & Return Policy outlines the terms under which Nexuno processes product deliveries, returns, and exchanges.

By purchasing products from our website, you agree to the terms described below.

1. Shipping Policy

1.1 Order Processing

All orders placed through the Nexuno website are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

1.2 Delivery Time

Delivery timelines depend on the customer’s location.

Typical delivery times:

  • Within City: 1–3 business days

  • Within State: 3–5 business days

  • Other Locations in India: 5–7 business days

Delivery times may vary due to logistics delays, weather conditions, or unforeseen circumstances.

1.3 Shipping Charges

Shipping charges may vary depending on:

  • Product weight and size

  • Delivery location

  • Installation requirements

Any applicable shipping charges will be displayed during checkout before payment confirmation.

1.4 Installation Services

For products that require installation such as:

  • CCTV Cameras

  • Solar Systems

  • Water Purifiers

Installation may be provided separately by our technicians or partner service providers.

Installation charges may apply unless specifically mentioned as free installation.

1.5 Delivery Responsibility

Customers must ensure that:

  • The provided address and contact details are accurate

  • Someone is available at the delivery location to receive the package

KVN Tech Solutions is not responsible for delivery delays caused by incorrect address or unavailability of the customer.

2. Return Policy

2.1 Eligible Returns

Customers may request a return if:

  • The product received is damaged

  • The product is defective

  • The wrong product was delivered

Return requests must be made within 48 hours of product delivery.

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Products that have been installed or used

  • Products damaged due to improper handling

  • Customized or special-order products

  • Products without original packaging

2.3 Return Process

To request a return, customers must contact our support team with:

  • Order number

  • Product details

  • Photos or videos showing the issue

After verification, our team will provide instructions for return or replacement.

3. Replacement Policy

If the product qualifies for replacement:

  • A replacement product will be shipped after the returned item is received and inspected.

  • Replacement delivery timelines may vary depending on product availability.

4. Refund Policy

Refunds will be issued in the following cases:

  • Product unavailable after order confirmation

  • Valid return request approved by our team

Refunds will be processed within 5–7 business days to the original payment method.

5. Damaged Package

If the package appears damaged during delivery:

  • Customers are advised to record a video while opening the package

  • Notify our support team immediately

Claims without proper proof may not be eligible for replacement.

6. Contact Information

For shipping or return-related queries, please contact:

KVN Tech Solutions
Address: Gandhi Circle Malur

bottom of page